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Shopee Guarantee is a feature where payments to sellers are temporarily held by Shopee until buyers confirm that orders are fulfilled and satisfactory

Here’s an example of how this can be calculated:

If your parcel has been shipped

If you still have not received your order before the final day of the Shopee Guarantee period, do request a Return/Refund request before it ends.

⚠️ Note:

• For orders made under integrated channels (Shopee Supported Logistics), the Shopee Guarantee countdown starts upon having a Delivered status.
• Only click on Order Received if you have confirmed the receipt of your order in good condition. Shopee Guarantee will protect you such that you can request a return or refund within your Shopee Guarantee period if you don't receive your orders.
• If you have accidentally clicked Order Received before the end of the Shopee Guarantee extension period, you may refer to our Help Center article - Can I raise a return/refund request after selecting Order Received? on how to request further assistance.

Learn more about Shopee Guarantee.